OUR TEAM

Mark Dee (MSgt USAF Ret.)

President & Chief Executive Officer (CEO)

Magellan Solutions USA launched under the visionary leadership of Mark A. K. Dee, Chief Executive Officer - a consultant and service provider for healthcare administrative support, IT development, energy, call center, and business process outsourcing. Mark has served in various multi-level management positions in his 21 years of service in the United States Air Force (USAF). He performed as Immunology and Microbiology department manager, Medical Laboratory Assistant Director, Facility and Security Manager, and finally retiring in the military in 2008 as Superintendent/COO of a 129 personnel medical support squadron. Mark has experiences in the services industries since he retired, including running a restaurant chain as the CEO. He has also developed other businesses in the martial arts studio and 3d-printing industries. He has a BS in Health Sciences and Hospital Administration, Board Certified in Clinical Laboratory Sciences, Graduated in the Senior Executive Leadership School from the USAF, Masters in Business Administration, and a Master’s of Science in Systems Management at Notre Dame de Namur University.

Xerxes Hammond (MSgt USAF Ret.)

Chief of Staff, Contracting and Business Intelligence Officer

(xhammond@magellansolutionsusa.com)

Xerxes Hammond is the Chief of Staff, Contracting and Business Intelligence Officer of Magellan Solutions USA (MSUSA), with responsibility for data management, data conversion, and information deliverable's to customers across MSUSA and/or external partners. Xerxes is a critical key person for MSUSA's ability to design high quality proposal writing and convert it to successful business development outcomes. Prior to joining MSUSA, he served as a Senior Technical Writer, Instructor, and a Project Manager for multiple US Air Force contracts, he served honorably after 26 years of service. He has gained extensive contract experience while working as the Pharmacy Supply Chain Manager with $75M in annual pharmacy contracts. Xerxes brings valuable interpersonal skill set to MSUSA, from his vast itinerant traveling background and experiences. Xerxes holds a Bachelor of Science in Health Care Administration from University of Phoenix.

Tom Rocca

Chief Operations Officer (COO) Contact/Customer Care & BPO Services

(tom.rocca@magellansolutionsusa.com)

Tom Rocca serves as the Chief Operating Officer (COO) at Magellan Solutions USA, where he leverages over two decades of experience in customer service, franchise consulting, and employee engagement. Known as a strategic leader and "CX EX Influencer," Tom specializes in optimizing contact center operations and enhancing employee retention through motivational programs and recognition strategies. His multifaceted approach integrates customer experience excellence with innovative business processes, ensuring scalable solutions for diverse industries. Under his leadership, Magellan Solutions USA thrives in delivering exceptional service and driving organizational growth.

Stacey Dee

Chief Human Resources Officer (CHRO) & Compliance Officer

(stacey.dee@magellansolutionsusa.com)

Stacey joins Magellan Solutions USA as the Chief Human Resources & Compliance Officer. She was brought into this role to facilitate and manage current and future contracts within the organization.

Prior to this role, Stacey served at several organizations designing and delivering successful programs in training, team building, diversity, communications, customer service, sales, change management, project management, performance management as well as many other topics. Her work has always been focused on meeting strategic goals of the organization within the health care and call center industries. Stacey has a Master of Arts in Organizational Management with a special focus in Public Administration from Ashford University. Her undergraduate degree is a Bachelor of Science in Health Care Administration from Ashford University as well.

Jim Bradley (US Navy Vet)

Chief Information Officer (CIO)

(jbradley@magellansolutionsusa.com)

Jim joins Magellan Solutions USA as the, Chief Information Officer. Jim brings his extensive information and communications technology experience to this role. He has utilized this experience and knowledge in a variety of different fields – for seven years in the manufacturing sector and twelve in banking. Additionally, for more than twenty years prior to joining the Magellan Solutions team, Jim acted as Vice President of Information Technology at Palm Coast Data, a fulfillment and marketing support company delivering both traditional and E-commerce solutions for publishers, media companies, nonprofit and member-based associations. Jim, who in addition to his years of experience in IT and communications technology, is a U.S. Navy veteran, will oversee Magellan’s IT needs to support the organization’s goals and transcend our clients’ expectations in his role as CIO.

Chris Rand

Chief of Business Development

chris.rand@magellansolutionsusa.com

Christopher Rand serves as the Chief of Business Development at Magellan Solutions USA, bringing a proven track record of driving sustainable revenue growth through strategic vision and collaboration across global markets. With extensive experience in crafting high-performance cultures and optimizing business metrics, Chris excels in identifying growth opportunities, building strategic partnerships, and leading initiatives that enhance profitability. His expertise in process improvement and demand generation enables Magellan Solutions USA to deliver innovative, customer-focused solutions that align with their clients' evolving needs.

sales@magellanGSA.com

2527 South Harbor City Blvd. Melbourne,FL 32901

Tel: 650-897-5147

Tol: 800-511-9981

Fax: 650-535-0033